Shipping Policy

Last updated: 30.08.2026

Thank you for shopping at DOML. This Shipping Policy explains how we process, ship, and deliver orders placed through www.doml.shop.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During holidays, sales, product launches, or periods of unusually high demand, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

We currently ship to worldwide.

Some locations may not be available for delivery due to carrier restrictions, customs regulations, or other logistical limitations.

If we are unable to ship your order to the address provided, we will contact you and issue a refund if necessary.

Shipping Rates

Shipping charges are calculated at checkout.

Any shipping charges will be displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

Typical delivery estimates are:

Domestic orders:

International orders:

Delivery times are estimates only and are not guaranteed unless explicitly stated.

Delays may occur due to customs processing, carrier disruptions, severe weather, public holidays, or other circumstances outside our control.

Tracking

If tracking is available for your order, you will receive a tracking number by email after your order has been shipped.

Please allow up to 24–48 hours for tracking information to become active after receiving the shipping confirmation.

International Shipping, Customs, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customs procedures may also cause delivery delays.

We recommend checking your local customs regulations before placing an international order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be sent again.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, please check the tracking information and contact the shipping carrier first.

If your tracking information shows the package as delivered but you cannot locate it, please check with household members, neighbors, your building reception, or the carrier.

If you still cannot locate the package, contact us at [Email Address] within [X days] of the expected or confirmed delivery date.

We will review the situation and assist you where reasonably possible.

Damaged Packages

If your order arrives damaged, please contact us at gabsanchara@gmail.com within 3 days of delivery.

Please include your order number, a description of the damage, and clear photographs of the product and packaging.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Returned or Refused Packages

If a package is returned to us because delivery was refused, the address was incorrect, the package was not collected, or the carrier could not complete delivery, we may contact you to arrange reshipment.

Additional shipping charges may apply.

Original shipping charges may be non-refundable unless required by applicable law.

Pre-Orders and Made-to-Order Products

Products marked as pre-order, custom-made, or made-to-order may have different processing and shipping times.

The estimated shipping date will be shown on the product page or communicated separately.

If your order contains both in-stock and pre-order items, items may ship separately.

Multiple Shipments

In some cases, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees unless otherwise stated.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about shipping or your order, please contact us:

DOML

Email: gabsanchara@gmail.com

Website: www.doml.shop

Business address: Đorđa Stanojevića 9a, 11070 Beograd, Serbia